ITS offers services and secure enterprise tools and applications through network, hosting, telecom, and security teams.
Manage technology assets on behalf of customers as part of the IT business and lifecycle for hardware and software licensing.
Provide external financial and procurement services to customers.
Coordinate with agencies to help them buy IT-related services and equipment.
Maintain and monitor agency networks including equipment, internet and circuits.
Provides agency and internet facing firewalls.
Site surveys estimating business connection needs for new/remodeled buildings or offices.
Provides maintenance, support, and troubleshooting for voice, video and connecting circuit services.
Maintains and monitor Wi-Fi services for official and public use.
Coordinate audits, mitigate risks, and develop and update policies and guidelines to align with state and federal requirements.
Endpoint protection for workstations and servers, including anti-virus, anti-malware, threat scanning and isolation.
Support for public records requests and e-discovery.
Detects and responds to malicious third-party cyber-attacks against Idaho state government.
Password recovery, hardware configuration, software updates, manage security, and resolve issues.
Order, activate and assist in set-up for government owned devices.
Install and configure desktop and multi-function printers.
Login and access to applications and resources on premises and in the cloud.
Evaluate products and design solutions, technology roadmaps, spend analysis.
Data, maps, and web mapping solutions; ArcGIS licensing.
Implement select technology projects for ITS and agencies, share project status, manage portfolio.
SDMs (account executives) focus timely support, build relationships, escalate priority tasks, and advocate for customers.