Idaho Official Government Website


Maintain custom software applications used by customers. Support legacy software applications that run on web browsers or on current Microsoft Windows operating systems.

Service Includes

  • Software application, database, and report maintenance for existing business applications
  • Business analysis to identify and clarify software functionality and requirements
  • Updates, debugging, testing, and deployment


  • Clearly defined business requirements
  • ITS must have access to existing source code
  • Applications outside the .NET standard are subject to ITS evaluation for supportability
  • ITS staff availability

What Is Excluded

While we are dedicated to comprehensive support, there are certain exclusions:

  • Oracle Database development, configuration, or management

Customer Responsibility

We believe in a collaborative partnership where both parties share responsibilities. Customers are expected to:

  • Submit a request for new projects with business needs statement and justification
  • When initiating new projects, agencies should designate a business owner who can work in tandem with ITS to ensure alignment with organizational objectives
  • Sign off on project scope, functional requirements, change requests, and deliverables
  • Provide an individual or team for testing
  • Identify sensitive information and work with ITS to develop an appropriate security plan
  • Maintain licensing of software used to maintain or run the application

Rates and Billing