As the backbone of technological advancement and support for the state, our dedicated leadership ensures that all state agencies are equipped with the latest IT solutions to serve our communities better. We aim to provide transparent communication channels for our partnering agencies and honorable legislators, making it easier for us to collaborate and drive Idaho’s digital future forward.
Executive Management
Jake Reynolds
Jake Reynolds serves as the Interim Chief Information Officer and Administrator of the Idaho Office of Information Technology Services (ITS), where he leads the state’s enterprise technology organization and the delivery of secure, reliable, and innovative technology services across Idaho state government.
Prior to joining ITS, Jake spent more than 13 years at the Idaho Department of Commerce, most recently as Business Development and Operations Administrator, overseeing economic development, broadband, community development, finance and major state grant and incentive programs.
An Idaho native, Jake earned a Bachelor of Science in Marketing from the University of Idaho and has professional experience in state government, sales, manufacturing, and agriculture.
Jason Pierce
With over 35 years of experience in the information technology industry, Jason is a seasoned professional specializing in project management, IT resiliency, modernization, and strategic management.
Throughout a distinguished career, he has led numerous high-impact projects, driving innovation and ensuring business continuity across diverse sectors. Jason is passionate about leveraging technology to optimize processes, enhance system reliability, and deliver sustainable solutions. A dedicated leader and problem solver, he excels in aligning IT strategies with organizational goals to foster growth and resilience in an ever-evolving digital landscape.
Chris Carlisle
Christopher (Chris) Carlisle serves as Chief Technology Officer for ITS where he leads the Enterprise Architecture and Application Development programs. He provides strategic leadership for statewide technology modernization, enterprise architecture, and application delivery, helping ensure technology investments align with the State of Idaho’s mission, business priorities, and long-term objectives.
Chris brings 17 years of service to the State of Idaho between his time at ITS and before that, the Idaho Department of Labor. His career has included leadership in enterprise architecture, software development, enterprise technology strategy, software licensing, enterprise contracting, business analysis, and agile delivery.
He has worked collaboratively with agencies across Idaho state government to modernize technology, strengthen digital services, improve operational efficiency, and deliver practical, sustainable solutions that create lasting value for Idaho’s citizens.
Outside of work, Chris enjoys exploring Idaho’s outdoors through hunting, participating in shooting sports, and restoring his classic boat.
Jerred Edgar
Jerred has over 24 years of military service, with 20 of those years focused on directing, influencing, and designing secure and redundant cyber capabilities for military operations within contested environments.
Prior to retiring, he was the Director of Cyber Innovative Readiness Training (IRT) for the Idaho Army National Guard (IDARNG) where he had grown a strategic partnership throughout Idaho and the Department of Defense to enable cyber assessments, consultation, and assistance leveraging military readiness objectives, funding, and personnel from 2019 through 2024. Prior to this role, Jerred served in various leadership positions throughout the 116th Cavalry Brigade Combat Team (CBCT) managing the 116th CBCT enterprise communication suite for hundreds of training exercises and modernization efforts, two National Training Center rotations, Operation Saber Guardian 2016, and two combat deployments since 2001.
Jennifer Gonzalez
Jennifer has nearly 25 years of varied communications experience in both the public and private sector. She joined ITS from an international engineering firm and its Idaho-based strategic communications and community engagement team.
Previously, Jennifer was a communications specialist at the Idaho Transportation Department. She supported and managed communications, stakeholder outreach, media relations, and government affairs.
Before joining the State of Idaho, she was a business writer at the Idaho Business Review. Jennifer began her career as a news producer, reporter, and anchor at TV stations in Northern California and Idaho.
Dan Thornock
Dan has spent nearly 30 years working in the IT space in a variety of technical and leadership roles. Prior to joining ITS, he managed teams and programs at Idaho Fish & Game, Idaho Transportation Department, and Office of Energy Resources. Prior to Dan’s state service, he worked at Micron Technology, Inc.
Dan holds a degree in computer networking from Boise State University and multiple IT certifications. An Idaho native, he enjoys outdoor activities, paddleboarding, and restoring classic cars.
Kayne Tisdale
Kayne has nine years of experience in Idaho state government, serving in a variety of technical, operational, and leadership roles. Prior to joining the Office of Information Technology Services, he spent eight years with the Idaho State Police, where he advanced through multiple IT positions and served as Chief Information Officer for two years.
As Chief Services Officer, Kayne oversees the Service Desk, Service Delivery, Change Management, and Root Cause Analysis functions. He provides executive leadership for three service teams comprising more than 90 employees responsible for delivering and improving technology services for agencies throughout the State of Idaho.
Throughout his career, Kayne has led organizational improvements, major technology transitions, incident-response efforts, and initiatives to strengthen service delivery and operational accountability. He is focused on customer service, team development, and building reliable, responsive technology services that meet the needs of state agencies and the citizens they serve.
Michael Phelan
Michael has 10 years of state service and has served as an Auditor and Research Liaison with the Legislative Services Office. During that time, he completed audits for dozens of state agencies, with a primary focus on compliance and financial reporting. Before beginning his career in state service, he worked as an internal auditor for a Fortune 500 company, bringing a high level of private-sector rigor to public-sector fiscal management. Throughout his career, Michael has focused on the design and implementation of strong internal controls and ensuring fiscal accountability to maximize value for stakeholders and the citizens of Idaho.
An Idaho native, Michael is passionate about serving his home state. His interests outside of work include woodworking, hunting, and reading science fiction and fantasy. He finds his greatest fulfillment in spending time with his wife, Cortney, and their four children.
Teamwork is an ITS core value where individual contributions merge into a whole through collaboration with other teams, divisions, and agencies to support Idaho customers.
ITS Teams

Architecture & Strategy
Evaluate products and design solutions, technology roadmaps, spend analysis.
Agency Relationship Management
Service Delivery Managers (SDMs) establish and sustain agency relationships.
App Development & Hosting
Manage customer applications and administer common software applications.
Geospatial Information Services
Create, manage, analyze, and map all types of data.
Infrastructure
Data center support and system administration.
Network Services
Plan, maintain and coordinate wide, local area, and wireless networks.
Project Implementation
Manage selected technology projects.
Service Desk
First point of contact for customer assistance.
Financial Services
Responsible for contract and asset management, cost model, and billing.
