Leadership Team

Jake Reynolds serves as the Interim Chief Information Officer and Administrator of the Idaho Office of Information Technology Services (ITS), where he leads the state’s enterprise technology organization and the delivery of secure, reliable, and innovative technology services across Idaho state government. Prior to joining ITS, Jake spent more than 13 years at the Idaho Department of Commerce, most recently as Business Development and Operations Administrator, overseeing economic development, broadband, community development, finance and major state grant and incentive programs. An Idaho native, Jake earned a Bachelor of Science in Marketing from the University of Idaho and has professional experience in state government, sales, manufacturing, and agriculture.

With over 35 years of experience in the information technology industry, Pierce is a seasoned professional specializing in project management, IT resiliency, modernization, and strategic management. Throughout a distinguished career, he has led numerous high-impact projects, driving innovation and ensuring business continuity across diverse sectors. Pierce is passionate about leveraging technology to optimize processes, enhance system reliability, and deliver sustainable solutions. A dedicated leader and problem solver, he excels in aligning IT strategies with organizational goals to foster growth and resilience in an ever-evolving digital landscape.

Edgar has over 24 years of military service, with 20 of those years focused on directing, influencing, and designing secure and redundant cyber capabilities for military operations within contested environments.

Prior to retiring, he was the Director of Cyber Innovative Readiness Training (IRT) for the Idaho Army National Guard (IDARNG) where he had grown a strategic partnership throughout Idaho and the Department of Defense to enable cyber assessments, consultation, and assistance leveraging military readiness objectives, funding, and personnel from 2019 through 2024. Prior to this role, Edgar served in various leadership positions throughout the 116th Cavalry Brigade Combat Team (CBCT) managing the 116th CBCT enterprise communication suite for hundreds of training exercises and modernization efforts, two National Training Center rotations, Operation Saber Guardian 2016, and two combat deployments since 2001.

Gonzalez has nearly 25 years of varied communications experience in both the public and private sector. She joined ITS from an international engineering firm and its Idaho-based strategic communications and community engagement team.

Previously, Gonzalez was a communications specialist at the Idaho Transportation Department. She supported and managed communications, stakeholder outreach, media relations, and government affairs.

Before joining the State of Idaho, she was a business writer at the Idaho Business Review. Gonzalez began her career as a news producer, reporter, and anchor at TV stations in Northern California and Idaho.

Thornock has spent nearly 30 years working in the IT space in a variety of technical and leadership roles. Prior to joining ITS, he managed teams and programs at Idaho Fish & Game, Idaho Transportation Department, and Office of Energy Resources. Prior to Thornock’s state service, he worked at Micron Technology, Inc.

Thornock holds a degree in computer networking from Boise State University and multiple IT certifications. An Idaho native, he enjoys outdoor activities, paddleboarding, and restoring classic cars.

Tisdale has nine years of experience in Idaho state government, serving in a variety of technical, operational, and leadership roles. Prior to joining the Office of Information Technology Services, he spent eight years with the Idaho State Police, where he advanced through multiple IT positions and served as Chief Information Officer for two years.

As Chief Services Officer, Tisdale oversees the Service Desk, Service Delivery, Change Management, and Root Cause Analysis functions. He provides executive leadership for three service teams comprising more than 90 employees responsible for delivering and improving technology services for agencies throughout the State of Idaho.

Throughout his career, Tisdale has led organizational improvements, major technology transitions, incident-response efforts, and initiatives to strengthen service delivery and operational accountability. He is focused on customer service, team development, and building reliable, responsive technology services that meet the needs of state agencies and the citizens they serve.

Phelan has 10 years of state service and has served as an Auditor and Research Liaison with the Legislative Services Office. During that time, he completed audits for dozens of state agencies, with a primary focus on compliance and financial reporting. Before beginning his career in state service, he worked as an internal auditor for a Fortune 500 company, bringing a high level of private-sector rigor to public-sector fiscal management. Throughout his career, Michael has focused on the design and implementation of strong internal controls and ensuring fiscal accountability to maximize value for stakeholders and the citizens of Idaho.

An Idaho native, Phelan is passionate about serving his home state. His interests outside of work include woodworking, hunting, and reading science fiction and fantasy. He finds his greatest fulfillment in spending time with his wife, Cortney, and their four children.

Phelan is working alongside Tim Tower and the financial services teams before Tower retires this spring.