IT Services
ITS offers enterprise tools and applications to Idaho agencies along with a secure technology infrastructure supported by our network, hosting, telecom, and security services teams.
IT Products
View the ITS Products Catalog for a list of hardware, software, and telecom devices available to state agencies for purchase.
ITS Initiatives
Improved Security
Increased cybersecurity protection through additional staff, advanced tools, and robust functions.
Service Delivery
Reorganized operations for efficient service delivery, added resources to understaffed sections, emphasized customer priorities, and expanded the Service Delivery Manager (SDM) team.
Cost Model
ITS recovers costs for common technology services from customers. Based on customer feedback, the updated cost model offers transparency and increased detail.
Division News
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Over the last several months, we met with several agency leadership teams to gather feedback on their experiences with IT Modernization and where ITS could improve its service to their agency. Read more…
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Service Delivery Managers (SDMs) serve as the account executive, agency expert, and single point of escalation for agency leadership. Read more…
Idaho Department of Correction
ITS Security Camera and Access Control team worked with contractors in planning, designing, and installing a more secure prison with a new surveillance system.
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