ITS provides database administration, development, support, and management services for customers, from initial setup through configuration, maintenance, performance management, capacity management, and troubleshooting.
Service Includes
- Support for Microsoft SQL Server, MySQL, and Azure environments
- Secure access to end-user data along with technical assistance to ensure system performance, data storage, and availability for agency software applications
- Retention, backup, archival, and security of data
- Report development
- Business-to-business data transfer
Prerequisites
- Current supported versions of Microsoft SQL Server, MySQL, and Azure environments
- Administrative access to the database
- Server running and maintained within the ITS standard environment
- Limited support for Microsoft Access
What Is Excluded
While we are dedicated to comprehensive support, there are certain exclusions:
- Non-standard computer hardware platforms, systems, or software outside of the ITS established standards are not supported
- Databases managed by third parties
- Databases other than Microsoft SQL Server, MySQL, and Azure SQL
- ITS does not fund the costs to procure databases (i.e. software licenses) for the agency
Customer Responsibility
We believe in a collaborative partnership where both parties share responsibilities. Customers are expected to:
- Agencies can expect to provide funding for software and licenses for new databases or databases currently out of support
- Agency must identify sensitive information that may be maintained in any database and/or used by a given agency application
- When initiating new sprojects, agencies should designate a business owner who can work in tandem with ITS to ensure alignment with organizational objectives
