Idaho Official Government Website

Database Administration

ITS provides database administration, development, support, and management services for customers, from initial setup through configuration, maintenance, performance management, capacity management, and troubleshooting.

Service Includes

  • Support for Microsoft SQL Server, MySQL, and Azure environments
  • Secure access to end-user data along with technical assistance to ensure system performance, data storage, and availability for agency software applications
  • Retention, backup, archival, and security of data
  • Report development
  • Business-to-business data transfer


  • Current supported versions of Microsoft SQL Server, MySQL, and Azure environments
  • Administrative access to the database
  • Server running and maintained within the ITS standard environment
  • Limited support for Microsoft Access

What Is Excluded

While we are dedicated to comprehensive support, there are certain exclusions:

  • Non-standard computer hardware platforms, systems, or software outside of the ITS established standards are not supported
  • Databases managed by third parties
  • Databases other than Microsoft SQL Server, MySQL, and Azure SQL
  • ITS does not fund the costs to procure databases (i.e. software licenses) for the agency

Customer Responsibility

We believe in a collaborative partnership where both parties share responsibilities. Customers are expected to:

  • Agencies can expect to provide funding for software and licenses for new databases or databases currently out of support
  • Agency must identify sensitive information that may be maintained in any database and/or used by a given agency application
  • When initiating new sprojects, agencies should designate a business owner who can work in tandem with ITS to ensure alignment with organizational objectives

Rates and Billing