Guide customers through access to applications for business such as Outlook, Teams, Word, etc. Facilitate moving agency data to a new state-owned phone.
Service Includes
- Assistance in accessing email, calendars, internet access, and productivity software
- Services to securely deploy and manage mobile devices
- Perform basic troubleshooting
- Ensure device has service and government-licensed software is properly installed and configured
- Monitoring and backend service support
Prerequisites
- None identified
What Is Excluded
While we are dedicated to comprehensive support, there are certain exclusions:
- Funding for hardware and service
- Support for personal devices is limited
- Advanced troubleshooting
Customer Responsibility
We believe in a collaborative partnership where both parties share responsibilities. Customers are expected to:
- Agencies can expect to fund costs specific to their agency
- Adhere to the state and agency’s policies regarding use of mobile devices
