IT Services

Database Administration

Creating and maintaining databases using Microsoft SQL or MySQL.

Maintenance

Service for existing applications and auxiliary scripts.

Modernization

Rewriting older (legacy) applications to harness modern technology.

Data Center Support

Power and cooling, server and storage, backups, and service migrations.

Door Access Control

Door access control services including badging and networking.

Security Surveillance

Security services including camera surveillance and video management services.

System Administration

Office 365, email, web and application hosting, automation, and Active Directory.

Web Services

Website hosting and analytics, templates and support, domain services, and web services support.

Asset Management

Manage technology assets on behalf of customers as part of the IT business and lifecycle for hardware and software licensing.

Fiscal Services

Provide external financial and procurement services to customers.

Purchases

Coordinate with agencies to help them buy IT-related services and equipment.

Local and Wide Area Network

Maintain and monitor agency networks including equipment, internet and circuits.

Network Security

Provides agency and internet facing firewalls.

Office Construction/Remodel/Move

Site surveys estimating business connection needs for new/remodeled buildings or offices.

Telephone-VoIP

Provides maintenance, support, and troubleshooting for voice, video and connecting circuit services.

Wireless Access Points

Maintains and monitor Wi-Fi services for official and public use.

Compliance

Coordinate audits, mitigate risks, and develop and update policies and guidelines to align with state and federal requirements.

Endpoints

Endpoint protection for workstations and servers, including anti-virus, anti-malware, threat scanning and isolation.

Public Records/e-Discovery

Support for public records requests and e-discovery.

Threat Hunting

Detects and responds to malicious third-party cyber-attacks against Idaho state government.

Desktop/Laptop

Password recovery, hardware configuration, software updates, manage security, and resolve issues.

Mobile Devices

Order, activate and assist in set-up for government owned devices.

Printers

Install and configure desktop and multi-function printers.

User Permissions

Login and access to applications and resources on premises and in the cloud.

Architecture

Evaluate products and design solutions, technology roadmaps, spend analysis.

Geospatial Information Services

Data, maps, and web mapping solutions; ArcGIS licensing.

Project Management

Implement select technology projects for ITS and agencies, share project status, manage portfolio.

Service Delivery Manager

SDMs (account executives) focus timely support, build relationships, escalate priority tasks, and advocate for customers.

Web Services Planning

Web services planning, evaluation of website needs, coordinate requests with available resources.