Telephone-VoIP (Voice over Internet Protocol), Video Conferencing
ITS network services provides maintenance, support, and troubleshooting for agency voice, video, and connecting circuits and infrastructure, including contract management, third-party support contracts and associated cloud-based services.
Service Includes
- Coordinate telephone services with agencies
- End point adds/moves/changes
- Manage E-911 emergency service integration
- Coordinates voicemail to email integration
- Manage video conference system integration
- Perform basic troubleshooting to ensure that carrier service is properly installed and configured
- Provides training and materials
Prerequisites
- Services are based on use of ITS supported VoIP systems
- Requires suitable, ITS approved network connectivity
- Cloud services must use ITS approved and managed service providers
What Is Excluded
- Non-ITS approved voice and video conferencing systems
- Home or residential based systems
Customer Responsibility
- Maintain voicemail recordings
- Provide call routing and call handling requirements to ITS for configuration management
- Review online training materials and test phones before go-live dates during system deployments or major changes
