ITS maintains, monitors, and supports agency camera security services including internal office buildings, external parking lots, maintenance areas, or anywhere security is a concern. Services are available at agency locations statewide supporting secure access to those needing view and playback video recordings.
ITS conducts a site survey and walkthrough to ensure all areas are covered, according to the agency’s needs.
Service Includes
- Coordinate installation of the surveillance system to the agency network
- Conduct site surveys to analyze and ensure adequate camera coverage and capacity is available
- Troubleshoot and support of the Video Management System (VMS)
- Maintain VMS servers and user accounts
- User training to access and manage the VMS
Prerequisites
- Use ITS-approved and managed VMS, which includes server(s), software, and cameras
- Contact ITS prior to taking action on a new or upgraded system for recommended VMS, server, and camera standards
What Is Excluded
While we are dedicated to comprehensive support, there are certain exclusions:
- Non-standard cameras
- Non-supported VMS systems
- ITS does not fund the costs for camera security surveillance systems
Customer Responsibility
We believe in a collaborative partnership where both parties share responsibilities. Customers are expected to:
- Determine who in the agency has permission to “Live View Only” camera footage and who has permission to “Live View and Playback” camera footage
- Provide funding for hardware, software, and licenses for the initial install
- Fund additional licensing costs for additional cameras needed or hardware maintenance after the initial install
- Fund maintenance care through the vendor on a 3- or 5-year maintenance contract
- Export video for any investigative needs for public records requests, court requests, or management requests
