Apply visualization and analytics to improve data-based decision-making in agencies. Provide a common platform for storing and retrieving data. Advise agencies on using authoritative data, improving data quality and governance, and on managing data life cycles.
Service Includes
- Cloud and on-premises data platforms, including ArcGIS Online, ArcGIS Enterprise and Snowflake
- Tools and support to edit, visualize, and analyze data, including ArcGIS, Microsoft Power BI, and Tableau
- Advise customers on data platforms and tools
- Assistance in loading and extracting data to and from a common platform
- Consulting and training (on request) on GIS topics, tools, life cycles, governance, and best practices
- Coordinate sharing of authoritative GIS datasets as web services
- Licensing for common data tools (based on funding) such as ArcGIS, Tableau, and Snowflake
- Support and coordinate data sharing from other states, other state agencies, and municipal governments
- Guidance on data security
Prerequisites
- Connected to Idaho State Network
- Enrolled in appropriate Enterprise or other licensing agreement
- Data stewardship and knowledge of data to be analyzed
What Is Excluded
While we are dedicated to comprehensive support, there are certain exclusions:
- ITS ownership of agency data, information, or business process
- Commitments for future funding from ITS
Customer Responsibility
We believe in a collaborative partnership where both parties share responsibilities. Customers are expected to:
- Own and steward data and business processes
- When initiating projects, agencies should designate a business owner who can work in tandem with ITS to ensure alignment with organizational objectives
- Identify authoritative points of contact to work with the GIS and Data team
- Communicate in a timely manner with ITS to move initiatives forward
- Secure appropriate funding for licenses, data, and other required resources
