Agency Relationship Managers (ARMs) serve as the account executive, agency expert, and single point of escalation for agency leadership. This role develops valuable and meaningful long-term relationships with agency leaders, becoming an important asset and advocate for the agencies they represent.
Service Includes
- Oversee existing relationship management with agencies, customer communications, customer satisfaction, and conflict resolution
- Track and coordinate resolution of IT service requests and incidents
- Prepare agency reports on service outcomes and participate in agency strategy meetings
- Discover agency needs and propose appropriate IT solutions
- Understand agency needs and ensure appropriate and timely support is available
