IT Division News

The ITS ServiceNow project, featuring IT Service Management (ITSM), went live Dec. 4, 2024. Moving to the ServiceNow ticketing system from Ivanti is part of our effort to align services with the Secretary of State’s Office and other core support agencies. Read more...

The Enterprise Architecture (EA) team collaborated extensively with stakeholders across our supported agencies to evaluate cloud contact center solutions (like a virtual call center). Following a thorough assessment process, we are pleased to announce that AWS Connect has been selected as the optimal solution as it is flexible, scales efficiently, and is accessible geographically. Read more...

ITS has made significant strides with the rollout of the Workspace ONE capabilities to our supported customers. This provides a more consistent end-user experience and give ITS the ability to truly empower a distributed workforce statewide. Read more...

Over the last several months, we met with several agency leadership teams to gather feedback on their experiences with IT Modernization and where ITS could improve its service to their agency. Read more...

Service Delivery Managers (SDMs) serve as the account executive, agency expert, and single point of escalation for agency leadership. Read more...