In the realm of Data Center Support, ITS excels in ensuring the seamless operation of your computer server and data storage infrastructure. Our commitment extends to maintaining best practices, providing expert recommendations, and promptly addressing any troubleshooting needs.
Service Includes:
- Maintain, troubleshoot, and repair server hardware, ensuring that servers operate efficiently
- Configure servers in strict accordance with approved server configurations and standards to ensure consistency, security, and optimal performance
- Implement robust data backup and recovery procedures to safeguard against data loss
- Continuously monitor server performance and infrastructure health to detect and address issues promptly
- Manage hardware inventory, procure new equipment, and keep track of warranties and licenses
- Provide support for software and applications used within the data center, ensuring they are up to date and functioning correctly
- Predict future capacity requirements based on growth projections and ensure the data center infrastructure can handle increased demands
- Be prepared to respond to emergencies related to server hardware failures, power outages, or cooling system issues with established procedures for swift resolution
- Handle all aspects of hardware installation and removal within the data center. This includes installing new equipment, relocating existing hardware, and decommissioning end-of-life hardware. We work closely with our business operations team to ensure the proper disposal and management of end-of-life hardware in compliance with state, federal, and environmental regulations
- Maintain detailed documentation of equipment, configurations, and procedures to facilitate troubleshooting and future planning
- Assist users or clients who may require help with accessing data or services hosted in the data center
- Support and maintain backup power systems such as uninterruptible power supplies (UPS) to ensure continuous operation during power outages
- Manage and maintain cooling systems to regulate temperature and humidity levels within the data center, preventing overheating and equipment damage
