Year: 2023

The ITS ServiceNow project, featuring IT Service Management (ITSM), went live Dec. 4, 2024. Moving to the ServiceNow ticketing system from Ivanti is part of our effort to align services with the Secretary of State’s Office and other core support agencies. Read more...

The Enterprise Architecture (EA) team collaborated extensively with stakeholders across our supported agencies to evaluate cloud contact center solutions (like a virtual call center). Following a thorough assessment process, we are pleased to announce that AWS Connect has been selected as the optimal solution as it is flexible, scales efficiently, and is accessible geographically. Read more...

ITS has made significant strides with the rollout of the Workspace ONE capabilities to our supported customers. This provides a more consistent end-user experience and give ITS the ability to truly empower a distributed workforce statewide. Read more...

Over the last several months, we met with several agency leadership teams to gather feedback on their experiences with IT Modernization and where ITS could improve its service to their agency. Read more...

Service Delivery Managers (SDMs) serve as the account executive, agency expert, and single point of escalation for agency leadership. Read more...

Our customers have clearly expressed their expectation that ITS manage technology assets on their behalf, advising them on new investments and replacements in a timely manner and helping dispose of assets that have completed a useful service life. We are working steadily to meet that need. Read more...

In December 2022, we hired a financial expert to update the ITS cost model, and have set specific goals for the update. Read more...

Cybersecurity is happy to announce that the second annual National Guard training exercise for network penetration testing was a success. The training provided real-life, hands-on experience for National Guard members from a regional team of cyber security specialists from participating western states. Read more...

With more people using cell phones to dial 911, Idaho is moving towards a new system called Next Generation 911 (NG911) to route 911 calls. Read more...

ITS is officially making the switch from Ivanti to ServiceNow as part of our effort to align key services with other core support agencies and support the Luma go live. Read more...