Workspace ONE
ITS has made significant strides with the rollout of the Workspace ONE capabilities to our supported customers. This provides a more consistent end-user experience and give ITS the ability to truly empower a distributed workforce statewide. Read more...
Service Delivery
Over the last several months, we met with several agency leadership teams to gather feedback on their experiences with IT Modernization and where ITS could improve its service to their agency. Read more...
Service Delivery Managers
Service Delivery Managers (SDMs) serve as the account executive, agency expert, and single point of escalation for agency leadership. Read more...
IT Asset Management
Our customers have clearly expressed their expectation that ITS manage technology assets on their behalf, advising them on new investments and replacements in a timely manner and helping dispose of assets that have completed a useful service life. We are working steadily to meet that need. Read more...
New IT Support Cost Model
In December 2022, we hired a financial expert to update the ITS cost model, and have set specific goals for the update. Read more...
