ServiceNow Launch
The ITS ServiceNow project, featuring IT Service Management (ITSM), went live Dec. 4, 2024. Moving to the ServiceNow ticketing system from Ivanti is part of our effort to align services with the Secretary of State’s Office and other core support agencies. Read more about ServiceNow Launch...
AWS Connect
The Enterprise Architecture (EA) team collaborated extensively with stakeholders across our supported agencies to evaluate cloud contact center solutions (like a virtual call center). Following a thorough assessment process, we are pleased to announce that AWS Connect has been selected as the optimal solution as it is flexible, scales efficiently, and is accessible geographically. Read more about AWS Connect...
North Idaho Correctional Institution Upgrade
ITS recognizes employees Chris Davis and Matt Clark from the Infrastructure Team for their work on the North Idaho Correctional Read more about North Idaho Correctional Institution Upgrade...
Enhancing Public Safety with Next Gen 911 Services
Date: September 2023 In a strategic collaboration, ITS has teamed up with the Office of Emergency Management to bolster public Read more about Enhancing Public Safety with Next Gen 911 Services...
ITS GIS Team Supports Department of Commerce with Capital Projects Fund Application
Date: September 2023 Deciding the best place to invest in broadband infrastructure in Idaho depends on many different factors, one Read more about ITS GIS Team Supports Department of Commerce with Capital Projects Fund Application...
