Month: August 2023

Over the last several months, we met with several agency leadership teams to gather feedback on their experiences with IT Modernization and where ITS could improve its service to their agency. Read more...

Service Delivery Managers (SDMs) serve as the account executive, agency expert, and single point of escalation for agency leadership. Read more...

Our customers have clearly expressed their expectation that ITS manage technology assets on their behalf, advising them on new investments and replacements in a timely manner and helping dispose of assets that have completed a useful service life. We are working steadily to meet that need. Read more...

In December 2022, we hired a financial expert to update the ITS cost model, and have set specific goals for the update. Read more...

Cybersecurity is happy to announce that the second annual National Guard training exercise for network penetration testing was a success. The training provided real-life, hands-on experience for National Guard members from a regional team of cyber security specialists from participating western states. Read more...

With more people using cell phones to dial 911, Idaho is moving towards a new system called Next Generation 911 (NG911) to route 911 calls. Read more...