Idaho consistently uses Microsoft’s products and services for optimal tech infrastructure and customer service. ITS Enterprise Architecture team collaborated with more than 80 stakeholders from 23 agencies and six vendors over a 10-month period on a critical Microsoft licensing decision.
Collectively, the group determined the Microsoft G3 suite was the best baseline license for more than 9,000 ITS customers. The extensive process, diligence, and leadership behind this highly complex, $10 million decision led to a permanent advisory board of ITS customer agencies to provide feedback on future decisions. We involved multiple state agencies in this renewal decision to reflect diverse needs, highlighting our commitment to transparency, inclusivity, and advancement for all customers.
