Announcements

ITS recently completed critical remediation of interference issues with data communications cabling at Idaho State Department of Agriculture (ISDA) Boise headquarters location. Read more...

A record setting personal data breach being hailed as the Mother of all Breaches (MOAB), exposed 26 billion individual personal records discovered by security research firm SecurityDiscovery.com. Read more...

Kudos to all employees, both in ITS as well as partner agencies, that are working hard to roll out multi-factor Read more...

To keep a current and supported hardware platform, ITS has begun the process of a migration of workstations/PC/laptops from Windows Read more...

On Feb. 1, the State of Idaho’s decades-long contract with Access Idaho (Tyler Technologies) changed. Read more...

Do you create documents, training guides, or other materials that are shared externally with our customers or the general public? Read more...

The Idaho 2024 annual Cybersecurity Training campaign with KnowBe4 begins Mar. 1, 2024. This campaign, previously administered by the Division of Human Resources, is now managed by the Idaho Office of Information Technology Services Read more...

Idaho consistently uses Microsoft's products and services for optimal tech infrastructure and customer service. ITS Enterprise Architecture team collaborated with more than 80 stakeholders from 23 agencies and six vendors over a 10-month period on a critical Microsoft licensing decision. Read more...

Service level agreements (SLAs) define the relationship between our supported agencies and ITS. The Service Delivery Quality Management team (SDMs) has been tasked with owning the SLA work center, hopefully managing a more dynamic process that includes regular updates to the documentation, ensuring all agencies have signed SLAs, and helping agencies create their agency-specific list of exemptions for applications or hardware that ITS cannot support. Read more...

The ITS ServiceNow project, featuring IT Service Management (ITSM), went live Dec. 4, 2024. Moving to the ServiceNow ticketing system from Ivanti is part of our effort to align services with the Secretary of State’s Office and other core support agencies. Read more...