Date: 2022
In a bid to modernize communication infrastructure, ITS embarked on a mission to deploy VoIP (Voice over Internet Protocol) phones to several key agencies across the state, including Division of Veteran Services, Department of Correction, Division of Vocational Rehabilitation, Department of Finance, Department of Environmental Quality, Idaho Potato Commission, and Department of Agriculture.
This innovative move marked a transformative leap from traditional telephony to a more versatile and cost-effective solution. By integrating VoIP technology, these agencies now benefit from enhanced call quality, scalability, and the ability to integrate voice communication seamlessly with their digital workflows.
From smoother inter-agency collaboration to streamlined citizen services, the deployment of VoIP phones has become a game-changer in how Idaho’s agencies communicate and serve their customers..
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