Every day across Idaho, thousands of public servants work to protect the safety, health, and wellbeing of our communities. Their missions are demanding, urgent, and deeply human — and they depend on technology that simply works.
At ITS, our role is to make sure technology never gets in their way.
We support:
- Child welfare social workers who rely on our systems to help safeguard vulnerable children.
- State troopers who need reliable communication and instant access to data when seconds matter.
- Nurses in state hospitals who depend on accurate, secure medical systems to care for their patients.
- Correctional officers whose daily responsibilities require dependable technology to maintain safety and order.
- EMS operators who cannot afford a moment of downtime during emergencies.
- Department of Lands staff coordinating fire crews during the most intense days of wildfire season.
2026 by the numbers
Across the state, our teams resolved more than 39,000 incidents, with Tier 1 handling over 23,000 of them. We completed more than 38,000 service catalog tasks, including over 11,000 SAR support tasks, 6,000 certificate requests, and thousands more across hosting, telecom, identity, procurement, and virtualization.
For DHW, we resolved 1,224 incidents and 230 tasks in just one month.
Every ticket, every resolved issue, every system kept running represents one more moment where Idaho’s public servants can stay focused on what matters most, serving the people of Idaho.
