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Order Products

To request the purchase of endpoints or software:

Click here for a PDF version of the ordering process.

Other technology-related goods and services may need to be reviewed and approved by the appropriate ITS technical operations team or the ITS enterprise architecture team. For non-endpoint hardware purchases, please work with your SDM to determine the appropriate procurement path.

Step 1:

Submit a procurement request (REQ) via ServiceNow.

Step 2:

The REQ routes to your agency’s designated approver.

Step 3:

Once approved, it generates:

  • A Request Item (RITM)
  • A Source Task (SCTASK) for ITS Procurement Services

Step 4:

An ITS team member prepares the quote and attaches it to the RITM, triggering an email notification to the requester.

Once you receive your quote:

  • Follow your agency’s internal procurement procedures, including:
    • Obtaining necessary approvals
    • Creating a Purchase Order (PO) in Luma or your agency’s procurement system
  • Once the order is placed:
    • Add a comment to the RITM with your agency’s PO number for tracking
  • If you decide not to proceed with the purchase, please update the RITM so the ticket can be closed.

Dell Purchases:

  • Most computer equipment is sourced through Dell, which provides a portal for generating
    quotes and placing orders directly.
  • Your agency must have a tax-exempt Dell portal account. If you don’t have one,
    contact ITSProcurementTeam@its.idaho.gov for assistance. Most Idaho State agencies
    already have a Dell portal account setup.

HP & Other Vendors:

  • HP equipment is provided by a third-party vendor, not through a portal.
  •  These orders must be placed manually by the agency:
    • Email the vendor directly with the quote and PO attached
    • CC ITSProcurementTeam@its.idaho.gov so ITS can record your agency’s PO and
      assist with asset tracking
  • Please note: HP orders may have longer lead times due to manual processing.

ITS uses ServiceNow’s Hardware Asset Management (HAM) module to track IT assets. This includes:

  • Location
  • End-user assignment
  • Serial and asset tag numbers
  • Asset lifecycle and disposal

A PO number is required to add an asset to HAM, which is why we request agencies to update the
RITM once an order is placed.

Desktops and laptops should be shipped to ITS for configuration and deployment. Please use the
shipping addresses below as appropriate.

Peripherals (monitors, docking stations, etc.) may be shipped directly to the agency if ordered
separately.

Note: ITS cannot deploy or track assets that are not entered into the HAM system.

For orders of 1-5 computers, please use the following shipping address:

EASTERN IDAHO
Department of Environmental Quality
Attn: ITS Staff
900 N Skyline Dr, Suite B
Idaho Falls, ID 83402

NORTHERN IDAHO
Department of Environmental Quality
Procurement & Asset Mgmt 11-28-2025 Page 3
Attn: ITS Staff
2110 Ironwood Pkwy
Coeur d’Alene, ID 83814

Idaho Department of Fish and Game
Attn: ITS Staff
3316 16th St
Lewiston, ID 83501

BOISE AND ALL OTHER LOCATIONS
Information Technology Service
Attn: ITS Procurement Team (Ticket number from Step 1)
11351 W Chinden Blvd, Building 6
Boise, ID 83714
208-605-4135
ITSProcurementTeam@its.idaho.gov

For orders of 6-50 computers, please use the following shipping address:

Information Technology Service
Attn: ITS Procurement Team (Ticket number from Step 1)
11351 W Chinden Blvd, Building 6
Boise, ID 83714
208-605-4135
ITSProcurementTeam@its.idaho.gov

For orders of 50 or more computers, please call 208-605-4144 for planning.

If an agency purchases equipment without an ITS Procurement ticket:

  • ITS must manually create the HAM asset using the PO number provided by the agency
  • A manual deployment task will also need to be created

To streamline asset tracking and deployment, we strongly recommend submitting all procurement
requests through ITS Service Desk.

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