The Deployment Team, James Muse, Brandon Pierce, Adam Johnson, Estevan Ruiz, and Dale Plowman, has played a vital role in keeping our state agency employees equipped, connected, and supported. While their core responsibility may be deploying computers and equipment across the Treasure Valley, their true impact stretches far beyond logistics.
Operational Achievements & Milestones
Since July 1, 2024, the team has reached impressive deployment milestones that reflect both scale and dedication:
- Over 2,500 computers deployed across the state
- More than 1,800 monitors delivered and set up for end users
- Supported the State Public Defender’s Office (SPD) rollout of over 1,700 pieces of equipment statewide
- Brought the Department of Correction (IDOC) current on fiscal equipment replacements for the first time in five years
Their efforts have ensured that thousands of employees across agencies have access to the tools they need to work effectively and securely.
Flexibility & Service Coverage
Despite limited resources and ever-changing schedules, this team continues to show up where and when they’re needed:
- Provided on-site support at the Chinden Campus during staffing shortages
- Stepped in at multiple Idaho agencies, offering immediate assistance when on-site technicians weren’t available
- Continued support for Windows 11 remediation while maintaining regular deployment duties
Their ability to juggle priorities and respond quickly has been crucial in avoiding service disruptions and keeping operations running smoothly.
Technical Growth & Problem-Solving
Over time, each member of the team has grown into a capable technical expert:
- They’ve adapted to evolving technologies, learned new systems, and tackled complex troubleshooting head-on
- Beyond installations, they educate users, transforming confusion into confidence
- Whether it’s resolving last-minute technical hurdles or finding creative solutions, they deliver under pressure
Their technical adaptability has helped bridge the gap between innovation and usability for hundreds of end users.
Professionalism & Impact
Perhaps most notably, the team leads with resilience and professionalism. They regularly face frustrated or confused users and respond with patience, empathy, and service-oriented care.
Their consistent, behind-the-scenes contributions enable ITS to fulfill its mission
They turn tense situations into moments of trust
They go the extra mile to ensure every employee feels heard and supported
