Order Products

Step 1:

In ServiceNow, create a procurement request for the item or service you want. Be sure to note the ticket number of the procurement request. If your agency will be processing the purchase order, you’ll need it later.

Step 2:

ITS will return a quote for your item and close the procurement request.

If the item(s) meet the following criteria, your agency will process the purchase. Proceed to Step 3.

Item(s) will not incur ongoing fees/charges after purchase. Examples include computers and network equipment.

Item(s) will only be used by your agency or are under an exclusive contract with your agency.

If the item(s) meet the following criteria, ITS will process the order on behalf of your agency and bill you. Proceed to Step 7.

Item(s) will incur ongoing fees/charges that will be passed along to the agency via interagency billing. Examples include network circuits, telecom services, and software licenses such as Microsoft 365 and Adobe Acrobat.

Item(s) will be purchased through an exclusive ITS contract.

If you are unsure whether there will be ongoing fees/charges for your item(s), please contact the ITS Procurement Team.

For items your agency will order directly from the vendor and issue a purchase order:

Step 3:

In Luma, create a requisition request and process your purchase order. When creating the request, it is critical you add:

Select ‘ITSA’ from the drop-down selection in ‘PO Code’ field.

Enter the ServiceNow ticket number from Step 1 in the ‘Reference 1’ field.

Without these two pieces of information, ITS cannot determine which agency owns the equipment when it is delivered.

Step 4:

The Luma requisition process gives you all necessary information to place your order directly with the vendor. Luma does not place the order with the vendor.

Step 5:

If you are order any hardware from Dell, skip to Step 10.

Step 6:

For questions about requisition requests in Luma, please contact the State Controller’s Office.

For items ITS will purchase on behalf of your agency:

Step 7:

Create a new procurement request in ServiceNow. Include the following information:

The ticket number from your quote request in Step 1.

The quote provided from Step 2.

Step 8:

ITS will complete the purchase process with the vendor on your behalf.

Step 9:

For questions about procurement requests in ServiceNow, please contact the ITS Procurement Team.

Dell no longer accepts orders via email. Once you have a quote from ITS (Steps 1 and 2), all orders must be place on the Dell Premier Portal. To be added as a user within Dell Premier, please contact ITS.

Step 10:

Log onto the the Dell Premier Portal.

Step 11:

From the welcome page, select ‘Quotes’ and add the quote number provided in Step 2.

Step 12:

On the checkout page, confirm the billing address and order contact is correct. This should be your agency billing address and contact name. NOTE: pleasee add ComputerOrders@its.idaho.ogv as an additional contact so ITS can help track your order.

Step 13:

For orders of 1-5 computers, please use the following shipping addresses as appropriate:

EASTERN IDAHO
Department of Environmental Quality
Attn: ITS Staff
900 N Skyline Dr, Suite B
Idaho Falls, ID 83402

NORTHERN IDAHO
Department of Environmental Quality
Attn: ITS Staff
2110 Ironwood Pkwy
Coeur d’Alene, ID 83814

Idaho Department of Fish and Game
Attn: ITS Staff
3316 16th St
Lewiston, ID 83501

BOISE AND ALL OTHER LOCATIONS
Information Technology Service
Attn: ITS Procurement Team (Ticket number from Step 1)
11351 W Chinden Blvd, Building 6
Boise, ID 83714
208-605-4135
ITSProcurementTeam@its.idaho.gov

Step 14:

For order of 6-50 computers, please use the following shipping address:

Information Technology Service
Attn: ITS Procurement Team (Ticket number from Step 1)
11351 W Chinden Blvd, Building 6
Boise, ID 83714
208-605-4135
ITSProcurementTeam@its.idaho.gov

Step 15:

For orders of 50 or more computers, please call 208-605-4144 for planning.

Step 16:

Complete the order in the Dell Premier Portal. It is critical you add:

Ticket number from your quote (Step 2).

Purchase order number generated by Luma (Step 4).

Without this information, ITS cannot determine which agency owns the equipment when it is delivered.

Step 17:

When the item(s) arrive, ITS will notify the agency and create deployment tickets on your behalf (as needed).

Step 18:

For questions about order from Dell Premier, please contact the ITS Procurement Team.