In early July, ITS leadership and managers ventured north to meet and greet new and existing ITS staff as well as visiting ITS-supported agencies.
The goal was to discuss how onboarding went and what could be improved moving forward. Conversation also touched on a future location where employees would be under one roof.
The Boise team included Alberto Gonzalez, Brian Smith, Chrystelle Zimmerman, Tyler Jackson, and Dan Thornock. North Idaho employees: Tim Gates, Jonathan Orchard, Charles Hunt, Chris Brittain, and Byron Cooley.
IDL – Idaho Department of Lands (Northern Staff Office/Fire Cache and Mica Supervisory Area Office)
- ITS employee Tim Gates, a former IDL employee who works out of the IDL office, gave a tour of the Interagency Fire Cache that houses more than 130 employees and provides supplies and equipment to support wildland incidents in Idaho and other western states.
ITD – Idaho Transportation Department (Coeur d’Alene)
- We met with ITD District 1 to discuss how we can further support IT needs in sheds and other remote locations. ITD gave us a tour of the server room and other infrastructure equipment.
IDOL – Idaho Department of Labor (Post Falls)
- The Post Falls location was impacted by several office closures and is now only half-staffed. From Labor’s perspective, understanding normal onboarding speed bumps was important. There were also questions about existing lobby kiosk machines and how ITS could provide solutions to resolving issues with them.
Tax – Idaho Tax Commission (Coeur d’Alene)
- Tax has been in the same facility for more than 25 years. Employees seemed pleased with support they have received, aside from some laptop docking station firmware issues that Dan Thornock and team are working to resolve.
Vets – Idaho Division of Veterans Services (Post Falls)
- The Post Falls location is a newly constructed 64-bed skilled nursing facility that has a centralized community center with multiple amenities. The facility also includes a common food preparation area, laundry, maintenance supply areas, a covered pickup and drop-off area, and parking for 90 vehicles.
