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As we adopt new AI technologies, we must consider the information and data that AI has access to.

ITS partnered with Idaho State Police (ISP) to conduct a weeklong cybersecurity assessment.

Governor Brad Little presented his State of the State address, with a focus on larger initiatives, including an increased investment in cybersecurity.

The Idaho 2024 annual Cybersecurity Training campaign with KnowBe4 begins Mar. 1, 2024. This campaign, previously administered by the Division of Human Resources, is now managed by the Idaho Office of Information Technology Services

Idaho consistently uses Microsoft’s products and services for optimal tech infrastructure and customer service. ITS Enterprise Architecture team collaborated with more than 80 stakeholders from 23 agencies and six vendors over a 10-month period on a critical Microsoft licensing decision.

Service level agreements (SLAs) define the relationship between our supported agencies and ITS. The Service Delivery Quality Management team (SDMs) has been tasked with owning the SLA work center, hopefully managing a more dynamic process that includes regular updates to the documentation, ensuring all agencies have signed SLAs, and helping agencies create their agency-specific list of exemptions for applications or hardware that ITS cannot support.

The ITS ServiceNow project, featuring IT Service Management (ITSM), went live Dec. 4, 2024. Moving to the ServiceNow ticketing system from Ivanti is part of our effort to align services with the Secretary of State’s Office and other core support agencies.

ITS has made significant strides with the rollout of the Workspace ONE capabilities to our supported customers. This provides a more consistent end-user experience and give ITS the ability to truly empower a distributed workforce statewide.