Official Government Website
Listed below are training resources to help you work from home. The general section covers policies as well as what to do before and after taking home your computer. The remaining sections cover specific technologies which might not apply to you or your situation.
IMPORTANT:
Prior to working from home:
- Ensure that you have the Virtual Private Network (VPN) software installed on your computer.
- Test that you can connect using VPN, and that you can access all systems and information that you need.
Failure to do these essential steps will delay your ability to be fully functional when working at home.
You can host a 4-party call with your VoIP extension or use a MeetMe extension for an 8-party call.
Changing your personal voicemail message
Using a headset with your softphone and collaboration tools
Installing and signing into Cisco Jabber (updated 2021)
Making and answering calls using Cisco Jabber
Making and answering calls using Microsoft Teams
Making and answering calls using the Cisco WebEx Teams App
Starting a conference call using Cisco WebEx Teams app
Agency leadership provided a list of staff members who need VPN access and a Duo account. If your agency DID NOT submit your name to the ITS Service Desk, you can submit a request using the VPN/Duo Access form located in the Service Catalog of the Self-Service Portal.
When the ITS Service Desk team creates your VPN and Duo accounts, you will receive two text messages on your smart device. DO NOT delete the text messages. It is not a phishing attempt.
Using VPN to connect to the State network
Installing and using Duo for multifactor authentication
Installing and connecting with GlobalProtect VPN
Logging into Microsoft Teams
Making and answering calls using Microsoft Teams
Learning Module: What is Microsoft 365?
Learning Module: Introduction to teamwork in Microsoft 365
Mimecast for Outlook: How to Block and Permit Senders – Review Bounced and Rejected Email
IMPORTANT:
- Do not make meetings public.
- When possible, require a meeting password or use the waiting room feature to control the admittance of guests.
- Do not share a link to a teleconference on an unrestricted, publicly-available social media post. Instead, provide the link directly to specific people.
- Allow only meeting hosts to use screensharing.
- Ensure that attendees are using the updated version of the remote meeting application.
When scheduling a meeting through Microsoft Outlook, simply click Teams Meeting on the ribbon to set the location.
When scheduling a meeting through Microsoft Outlook, simply add @meet or @webex in the location field.
Using a headset with your softphone and collaboration tools
Cisco Jabber
Installing and signing into Cisco Jabber (updated 2021)
Making and answering calls using Cisco Jabber
Getting Started with Cisco Jabber
Microsoft Teams
Logging into Microsoft Teams
Learning what you can do with Microsoft Teams
Making and answering calls using Microsoft Teams
Learning Module: Introduction to teamwork in Microsoft 365
Learning Module: Manage meetings, conferences, and events with Microsoft Teams
Learning Module: Teams in 30 interactive workshops
Learning Module: Free instructor-led training for Microsoft Teams
Learning Videos: Microsoft Teams training
Cisco Webex Meetings
Getting started with the Cisco Webex Meetings Desktop App
Getting started with Cisco Webex Meetings for Hosts
Working Remotely: Cisco Webex training
Working Remotely: Cisco Webex essentials
Cisco Webex Teams
Getting started with the Cisco Webex Teams App
Making and answering calls using the Cisco Webex Teams App
Starting a conference call using Cisco Webex Teams app
Creating spaces and sharing screens using Cisco Webex Teams app
Working Remotely: Cisco Webex training
Working Remotely: Cisco Webex essentials
Zoom Meetings
GlobalMeet
conferencing.idaho.gov
Learning Module: Audio Conference Training
Service Desk Portal — more “Self-Service” documents
Transferring large files using the SFTP Server
- Adhere to the State of Idaho computer use policy.
- Adhere to the DHR Telecommuting policy.
- Adhere to your agency telecommuting policy.
- Do not let others use your computer.
- Be vigilant about cybersecurity.
- Prioritize your home network bandwidth so that your family’s gaming and video streaming do not compete with your ability to work.