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FAQs: Governor’s IT Modernization Initiative

ITS is planning Phase 3 of IT Modernization as of August 2021. This page will be updated with current information and news as soon as we know it. If you have any questions or need additional information, please contact Kristin Bartz.

ITS has done an amazing amount of work in a short period of time and we took inventory of the work done during the first 100 days of Phase 2 of IT Modernization. Check out the report here to see our accomplishments.

General information

Current ITS Job Opportunities

Job opportunities will be posted as soon as ITS has the authorization to hire. For staff impacted by the Phase 3 transition, remember you MUST apply for a position to be eligible and to apply for every position you are interested in. ITS will only have a single post for multiple openings on the same job description, so don’t pass up one job listing and wait for the next one to come along. Check these links for current listings:

Employment Resources (Dept. of Labor)

Questions and Answers (FAQs)

Q:  What is IT Modernization?

 A:  IT Modernization is an initiative by Governor Little to increase efficiency in IT services across state agencies, enabling agencies to focus on being IT consumers rather than IT providers.

 Q:  What is the status of the initiative?

 A:  Phase 1 and 2 have been executed. ITS now supports 56 agencies, boards, and commissions with a total of 135 employees located primarily at the Chinden Campus in Boise with regional support staff at the Capitol Mall, North Idaho, and Eastern Idaho.

 Q:  How many positions are affected?

A:  The number of positions affected are currently being evaluated and will be updated as soon as information is available.*  All changes are pending further analysis and a deeper understanding of agency requirements. All changes would also require approval by the Legislature.

 Q:  Do people have to apply for the new positions in ITS?

 A:  Yes, these will be new positions, and there is no one-for-one correlation between the current positions and the new positions. ITS has committed to interviewing all qualified applicants who are currently in an agency impacted by this effort.

 Q:  When will the new positions be advertised?

A:  The target for advertising the new positions is February/March 2022, pending early legislative approval by the Speaker of the House and Senate Pro Tempore.

 Q:  How will you ensure support to the new agencies meets their needs?

 A: ITS is currently gathering unique agency requirements. New positions will focus on recruiting staff from impacted agencies to ensure continuity and preserve institutional knowledge. ITS will meet regularly with leadership in affected agencies to review and prioritize requirements.

 Q:  Our agency requires very responsive IT support to meet our business needs. How will you ensure your support is responsive?

 A:  ITS will strategically position service desk staff and other support for rapid response. For example, ITS will maintain a presence on the Capitol Mall. In addition, new positions authorized for ITS will be focused on direct customer support services to promote responsiveness.

Q:  Our agency has significant federal compliance requirements to continue operations. How will you ensure systems are maintained in compliance with federal requirements?

 A:  ITS has dedicated full-time personnel in the Compliance office. Their focus is ensuring agencies comply with the various regulatory frameworks. Dedicated personnel for regulatory compliance is a new and critical function for Idaho.

 Q:  Compliance is critical. Can you be more specific on how ITS will address compliance requirements for my agency?

 A:  ITS works closely with State and Federal organizations on compliance requirements. All ITS personnel complete background checks. Certain staff will receive additional background checks as needed to meet compliance needs. Common approaches to compliance are being developed, and ITS is dedicating staff in a new office to ensure compliance requirements are met. By focusing recruitment on current agency support staff, ITS will capture institutional knowledge related to compliance and systems.

Q:  Where is ITS located?

 A:  The majority of ITS staff relocated to the Chinden Campus in November 2019. ITS also maintains a downtown presence to serve customers in the Capitol Mall and has added regional staff in northern and eastern Idaho.

 Q:  What will this mean for the customers currently supported by ITS?

 A:  Existing customers may see some new faces as we expand services. The type of service will remain the same, though we intend to constantly improve.

 Q:  What will the new organization look like?

 A:  The updated organizational chart for Phase 3 is still pending and will be posted as soon as it is available.

 Q:  If I need IT Support, how do I get it?

A:  There are several ways to contact ITS for IT Support.

  1. Via email: Send details of your support needs to ServiceDesk@ITS.Idaho.gov
  2. By phone: 208-605-4000. This number works for after-hours support needs as well.

 Q:  If I am not getting the service I expect, what should I do?

 A:  To escalate a response, contact:

 Q:  If I need to purchase IT equipment, who do I contact?

 A:  Email requests to ServiceDesk@ITS.Idaho.gov. ITS will gather requirements, get quotes from vendors, and work out order details, installation, etc.

Q:  How will ITS support my agency’s specific IT needs?

A:  ITS has a Pre-Integration Analysis form to capture details on your agency. It is important to provide as much detail as possible on this form. ITS will use this information to jointly develop a specific plan for your agency.

Q:  Will there be a gap in service or support to my agency?

 A:  No. Your staff can begin using the ITS Service Desk (ServiceDesk@ITS.Idaho.gov, or 208-605-4000) immediately on transition. ITS will arrange access to your systems prior to the transition to ensure continuity. There may be minor delays as ITS fills positions, trains staff, and addresses unique requirements. Our goal is to provide the highest levels of customer service possible and to minimize any transition impact. ITS will communicate with your staff to ensure issues are addressed quickly.

 Q: How will projects be managed, and will there be any delays in project delivery?

 A: As part of the pre-integration analysis, agencies must identify current and future IT projects. ITS will work with the agency to determine the best approach to completing projects with our Project Management Team. For projects that have critical completion dates or penalties to the agency, ITS will prioritize resources to meet deadlines. For current projects, agencies should continue to work in coordination with ITS. New or FY22/23 projects should be assessed with ITS to determine resourcing and delivery requirements.

Q: How will my unique agency applications be supported?

 A: During the Pre-Integration Analysis, agencies will identify unique applications developed or maintained by the agency, including the location of the source code used to create the program. As ITS establishes its application development service, ITS will focus recruiting on current agency developers. For detailed information or questions about software development and support, contact the ITS Chief of Operations, Jon Pope, at jon.pope@its.idaho.gov (208-605-4069).

 Q: How will ITS access and maintain my IT Infrastructure?

A: In preparation for the transition, ITS support staff will require elevated system access accounts (Domain Administrator credentials). Personnel with such access may be current agency employees selected for continued state service with ITS. ITS will verify system access, backup status, system health, and ensure normal maintenance.  ITS will establish common system tools across all infrastructure to ensure consistent management for all agencies. For assistance or questions related to system access or password management, please contact the ITS Chief of Operations, Jon Pope, at jon.pope@its.idaho.gov (208-605-4069).

Statutes and Executive Orders

I.C. 67-827  Coordination of Policy and Programs – Information Technology Services and Cybersecurity

I.C. 67-827A  Powers and Duties

I.C. 67-828  Office of Information Technology Services May Charge and Receive Payment for Certain Services to Units of State Government – Appropriation

I.C. 67-829  Advance Payments and Interaccount Transactions

I.C. 67-830  Declaration of Purpose

I.C. 67-831  Definitions

I.C. 67-832  Idaho Technology Authority – Composition – Appointment and Term of Office – Reimbursement – Contracting for Necessary Services

I.C. 67-833  General Powers and Duties of the Authority

I.C. 67-834  Definitions

I.C. 67-835  Integrated Property Records System – Transfer of Responsibility

I.C. 67-836  Agencies to Provide Records and Data

I.C. 67-837  Responsibility for Quality

House Bill 607 (2018 Legislative Session)

Executive Order 2017-02 (Findings of the Idaho Cybersecurity Cabinet Taskforce)

Executive Order 2015-07 (Establishing the Idaho Cybersecurity Cabinet Taskforce)

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