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Desktop Support

The Office of the ITS offers “Tier 1” support to users by assessing general problems with their computer and network-connected peripheral equipment. Our services include:

assisting users to troubleshoot basic network, software, and printing problems
installing software, patches, and updates on desktop and laptop equipment
troubleshooting hardware issues and replacing hardware on both desktop and laptop equipment
installing, configuring, and testing desktop and laptop equipment, peripheral equipment, and software
working with vendor support contacts to resolve technical problems with desktop and laptop equipment and software
ensuring that desktop and laptop equipment interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
working with procurement staff to purchase hardware and software
ordering computer supplies

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