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Consolidated Support Services
Responsible for IT contract management functions, fiscal analysis & planning, and server and desktop support services. This team provides Server and Tier 1, 2, and 3 Help Desk support for the Idaho Consolidated Services (ICS) Messaging system and Active Directory (44 customer agencies), the Department of Administration, and 35+ small agencies and commissions. This team provides 24x7x365 on-call systems support for ICS equipment as well as Monday through Friday 7:30 to 5:00 help desk support and other server support. Consolidated Contract Management: we strive to consolidate multiple agency IT product/service requirements into enterprise-wide procurements and/or contracts. When multiple agency contracts exist with a single vendor, we consolidate those contracts into fewer contracts (perhaps one contract) with that vendor. In addition, we ensure that contractors meet their service obligations in terms of price, delivery, and quality. Fiscal Analysis & Planning: we provide budget forecasting, planning, and oversight for our internal operations as well as for existing and new statewide consolidation activities.
Hosting Services
This team is responsible for implementing the state's vision of providing convenient and timely access to state government services via on-line capabilities. To accomplish this vision, the team co-manages the state's web portal - Idaho.gov - in partnership with our third party partner, Access Idaho. The team also provides a wide variety of information technology services to include web site design, application support, web site hosting, database management, domain name administration, and other similar activities that support enterprise IT services.
Network Services
The team's second major focus is improving the state's telecommunications capabilities as well as planning, maintaining and coordinating services and equipment that comprise Idaho state government's wide area network (WAN). The State's WAN is the electronic foundation, which supports state agencies' business systems and facilitates information sharing between agencies and between government and our citizens/businesses. This includes providing secure Internet access for all state agencies, managing the Capitol Mall Fiber Optic Network (CMFONI), co-administering the State's primary network (ISN), managing statewide voice contracts (to include wireless), and providing direct customer support for networking issues and/or outages of over 600 data/voice circuits for multiple state agencies.
Enterprise Security Services
Takes the state’s lead on protecting our systems and information in order to maintain the trust of our citizens, businesses, and partners. This team leads the development of a comprehensive state security and privacy program and provides leadership to all Agency IT Security Coordinators (within each state agency). The team develops and proposes security policies, standards and guidelines, provides on-going educational opportunities for state employees, and serves as the primary point of contact for the State of Idaho with national organizations such as the Multi-State Information Sharing and Analysis Center and the U.S. Computer Emergency Response Team. The team also manages the technical infrastructure protecting our state’s Internet access to include the management of firewalls, virtual private networks, intrusion detection systems and other security technologies.
GIS Service Center
Coordinates all geospatial information activities for Idaho state government. GIS is a discipline within information technology that focuses on capturing, managing, analyzing and displaying all forms of geographically referenced information. Through the use of dedicated GIS tools, the GIS Service Center provides geospatial application and integration services to agencies, local government, tribal partners and other customers. To learn more about GIS services and activities, go to gis.idaho.gov.