Provide a framework for the State of Idaho that aligns business strategy, processes, information, technology, and vendor management. Assist agencies in recognizing common technology requirements and selecting solution sets that meet their needs.
Service Includes
- Standards for enterprise-level and managed-service technology
- Proof of concept assessment of technology products and services
- Evaluate specific technology products
- Initial review of agency work requests
- Recommend products for enterprise-level solutions
Prerequisites
- Describe the future needs of your agency
- Understand your current technology investments
What Is Excluded
While we are dedicated to comprehensive support, there are certain exclusions:
- Defining business needs for the customer
- Ownership of agency data, information, or business processes
Customer Responsibility
We believe in a collaborative partnership where both parties share responsibilities. Customers are expected to:
- Identify Subject Matter Experts (SMEs) to represent requirements
- When initiating projects, agencies should designate a business owner who can work in tandem with ITS to ensure alignment with organizational objectives
- Funding work outside the scope of established Service Level Agreements (SLA)
- Drive procurement processes (RFP’s, ITN’s, etc.) in coordination with ITS
- Gain ITS approval prior to procuring IT-related products and services
- Follow policies, standards, and guidelines set by the Idaho Technology Authority (ITA)
